I had that same problem when I received my bookport. First see if Bookport is recognized in Windows explorer..the solution ended up being that APH sent me a PCI card for a USB connection as the one in my PC was not compatible with Bookport. Try rebooting and starting your computer with the Bookport plugged in and see if it recognizes it then. ----- Original Message ----- From: "G B" <gbmagoo@xxxxxxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Saturday, April 23, 2005 12:55 PM Subject: [bookport] can not connect bookport to p c > Hi, > I just got my book port yesterday and installed the c d software and can > not > connect the bookport to my p c. > > I am running win 2000 pro and I am logged on administrator. > > I open the book port software and try to transport a file and I keep > getting > the dialog message book port is not connected. > > Could any one help, please > > thanks > > > >