Bronwyn: If the BP worked at one time and has since stopped, then perhaps you need to reformat your Compact Flash card. If you had a battery failure during a transfer, then it would have resulted in a Hung File, so you'll need to reformat the card. Try that and see if that helps. The command is the 4 corner keys. Sincerely, Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> btindall@xxxxxxxxxx 09/19/06 05:53PM >>> hi everyone i was transfering aaudio file comverted from ogg into mp3 the file lost its way i ended theprogramme but now iam unable to bring up the tranasfer software my batteries were at 63perxcent bookport is showing up on the files but said it was not concted iam lostr as to what is wwrong i do have norton anti virus and this was effecting my e nails any help would be appweriated bronwyn