I'm having this same problem, and I removed the set of btteries I had in it, and put a new set in. My computer doesn't say "found new hardware" it says that this device has malfunctioned and I'm to click this message for more information. The message says to switch devices. I have no other portable devices connected. The bookport works fine, but I can't get the computer to recognize it. ----- Original Message ----- From: "Cheryl and Dash Lenartiene" <Dashman@xxxxxxxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Saturday, April 16, 2005 10:02 PM Subject: [bookport] Re: bookport not recognized > Kurt, > I had this problem several times, after my BP would lock up during > transfers. Windows kept saying "found new hardware. Could not install > because the device is malfunctioning." I was able to resolve this by > removing the batteries and then reinstalling them. (I did this because > the > BP had also completely locked up.) This resolved the problem for me. > I don't know if you tried this, or if anyone suggested it to you. If > so, and it was mentioned on the list, I apologize. > Cheryl > ----- Original Message ----- > From: "Kurt E. Yount" <blsmass@xxxxxxxx> > To: <bookport@xxxxxxxxxxxxx> > Sent: Saturday, April 16, 2005 4:56 PM > Subject: [bookport] bookport not recognized > > >> The bookport is not recognized when it is plugged in. Explorer does not >> see it as a separate drive. This is bad, real bad. Kurt >> >> > > >