Hi Rob, Thank you for answering my questions. However, I'm still a bit confused, so please indulge me with a few more answers. In your response, you wrote: >An update patch cannot >fix the problem, because we can't tell the difference between those >who >want to be beta testers and those who do not. If you cannot tell the difference between those who want to beta test and those who do not, then how will this fix the problem? >You will not have to uninstall in the future; this should not be a >recurring problem. That's what you told us the last time this happened. So, why are we having to go through this again? Jeff