I had that problem the other day, but I shut down windows, and checked if Bookport was in lock mode, which it was, unlocked it, and when I brought back Windows, the computer recognized it as a usb mass storage device. I was also able to proceed with my book transfer functions. I alos have windows xp.
Marta----- Original Message ----- From: "Jones, Lindy" <Lindy.Jones@xxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx> Sent: Wednesday, February 06, 2008 2:32 PM Subject: [bookport] USB Device Not Recognized This is the first time I've tried to install this program on a desktop. The operating system is Windows XP. I'm able to install the software with no problem, but when I plug the Book Port into the USB port, I get the message that the USB device is not recognized. I tried all my USB ports. Any ideas?? Lindy Jones Exceptional Education Technology/Data Support Specialist 442 E. 7th Street Tucson, Arizona 85705 225-5415 or 260-2438 FAX: 520-225-5471 Check out our web page!!http://edweb.tusd.k12.az.us/computer/ <http://edweb.tusd.k12.az.us/computer/>
-------------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG Free Edition.Version: 7.5.516 / Virus Database: 269.19.20/1262 - Release Date: 2/6/2008 9:13 AM
