[bookport] Re: UPdating Problem

  • From: "PAMELA RADER" <PRADER@xxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 21 Aug 2006 08:28:06 -0400

Peter:

Is it the firmware you're having trouble with or the software?  You
might try doing the software by itself first, without the Book Port
connected.  If your automatic updates is turned on, it should do it
automatically.  If not, you can do it through the Options Menu, under
the advanced tab.

Once you've done the software, you should be able to download the
firmware.  If the firmware is where you're having trouble, try using a
different flash card or reformat the one you are using.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


>>> walsh.48@xxxxxxxxxxx 08/20/06 05:30PM >>>
Hello:

I am new to the list. I should have joined in February of this year,
when I purchased my Bookport.

However, I am encountering an updating problem (for the first time). I
have updated all the previous firmware and somftware updates, plus the
transfer tool updates.

When I received my email notice from A.P.H., I tried to install this
august update, and received a message stating "operation incomplete,
general failure". I was connected to the net, so I was not suffering
from communication difficulties.

I hope I am not alone with this experience. If I am, then I have got
some other internal serious problem to deal with.

Peter Walsh.

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