Hi Sorry I've not contributed much recently, but we've moved house, had serious computer problems and I've also had a spell of ill health. I bought a new computer back in December. It's a fast processor with loads of ram, loads of hard disk space and lots of usb ports. Bookport worked fine at first, but this evening when I tried to connect to the usb port, I was told that a usb device connected to my computer is not recognised, and that I should install the drivers for it. I am running Windows XP service pack 2. Before deciding to contact the list, I thought I should try downloading the latest Beta version of Bookport Transfer and installing it, but this has made no difference at all. I still get the same message. I use my bookport so much each day that I will be lost if I can't connect it to my computer, so please please can someone help with this problem. Another difficulty I am having is that when I try and update my Bookport whilst running Window Eyes on my computer (i.e. I try and download the firmware update whilst my Bookport is connected) my whole system seems to come to a grinding halt! My husband usually manages to update the Bookport for me if Window Eyes is not running. Any ideas about this anyone? I should add that I am using Zone Alarm as my Firewall and AVG as my antivirus software, but Zone Alarm knows to allow the relevant program to connect to the internet so that bookport can be downloaded. Thanks for any help anyone can give. Best wishes Donna Slater. -- Attached file included as plaintext by Ecartis -- -- Desc: "AVG certification" No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.308 / Virus Database: 266.9.7 - Release Date: 12/04/2005