I can't imagine someone looking at the battery compartment, seeing the ribbon, and not understanding its purpose. -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Massey Sent: Wednesday, August 18, 2004 9:02 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Problems with Book Port and some suggestions Hi, folks. Yesterday I received my book port and began reading the manual on the cassette. I also played with the keypad and accidentally recorded myself while listening to the manual. I then was trying to figure out how to delete my unwanted recordings when suddenly the unit locked up and began making a chugging sound such as one of those up and down agitators on a washing machine. Panicked, I tried resetting the unit--no luck. I knew i had to remove the batteries and tried to do so. The only way I could remove the batteries was to use a butter knife because I had installed the batteries without the ribbon underneath the batteries. The unit fidid reset itself after the batteries were removed and re-installed. My suggestion would be to clearly explain that the batteries should be installed with the ribbon underneath the batteries. Yes, I realize that common sense should prevail here but the manual should mention the ribbon. I prefer battery compartments with a spring to push against the negative side of the battery. I also noticed that the appendices are not included in the cassette manual. I of course think they should be included. Why have only the manual and not the supplemental material? APH has a great product in the book port and I will get used to things over time. Keep up the good work. Sincerely, Michael Massey