I doubt that the problem is being caused directly by Windows XP Service Pack II. I have had SP 2 installed on my home computer for a month or more, and I have not experienced these issues at all. -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Michael Massey Sent: Friday, October 01, 2004 1:45 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Problems with Book Port Hi. I am having similar problems to a recent topic of discussion on this=20 list--book port not being recognized after firmware and software updates were installed. I am using Windows XP service pack two and am wondering if=20 this is causing this problem. When I connect the book port to the usb cable nothing happens. The software=20 does not launch unless I fiddle or jiggle the cable end closest to the book=20 port and then I can get the book port transfer to launch. After I=20 disconnect the book port it some times locks up and no amount of presses of=20 the two and the b keys reset the unit. I had to remove the batteries=20 yesterday in order to get the unit going again. I even pressed the d e and=20 f keys so as not to lose my settings and lost them anyway. Anybody else had=20 this problem? Michael Massey=20