[bookport] Re: Problem with Unit
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 19 Feb 2007 15:50:36 -0500
Yes, it certainly is!
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> wd8ldy@xxxxxxxxxx 02/19/07 03:38PM >>>
Hi Pamela and list:
The date on my manual is 2006.04.19. Can you confirm that this is the
latest
revision of the manual?
Cheers,
Dave
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Tuesday, February 20, 2007 2:29 AM
Subject: [bookport] Re: Problem with Unit
> Hi Mary:
>
> We had to make some changes recently with regard to the way the
manual
> gets updated. The problem is that the Book Port Transfer is trying
to
> update your manual. Occasionally, this problem occurs. I've
reported
> it, but it has yet to be fixed. Here's what you need to do:
>
> 1. While disconnected from the PC, find the BP User's Manual on
your
> Book Port and press b +e to delete that file. Then, when you
connect
> back to the PC, all will be right. The Book Port Transfer will put
the
> file back on the flash card for you, so you don't have to worry
about
> losing your manual.
>
> If you're still having any problems after that, then I would
reformat
> the Compact Flash.
>
> However, deleting the manual usually solves things. Please let me
know
> if you need additional help!
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> mgbel929@xxxxxxxxxxx 02/19/07 12:43AM >>>
>
> Hi, everyone. My name is Mary and I'm new to the list. I've
been
>
> having problems with my unit recently. I have updated the firmware
and
>
> software programs. However, my problem is, as I plug it in to
transfer
>
> files, it gives me the following message: The book port file
> 'f\bp_doc.txt'
> already exists and is locked. Do you wish to replace it? When I
select
> yes,
> it gives me the following error: 2 The system cannot find the file
> specified. Then there's an ok button, and after I press that, it
> continues
> to go through the prompts of asking me to send the files I have
> selected.
> As I press send now, and as it transfers the first couple of files,
it
> gives
> me the following message for the rest of my files: FFMP3: Error
writing
>
> application file. I either have to cancel the whole transfer, or I
hit
> ok,
> and it continues to transfer, giving me the same error message for
the
> rest
> of my files. What's going on? Has my book port been dammaged, or is
it
> my
> 1-gig Toshiba complact flash not working? Is there a way to fix
this?
> Thanks for taking your time to read this message. I hope
someone
> out
> there can help.
> Sincerely,
> Mary
>
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