Try the firmware update again. Rob Meredith >>> queens@xxxxxxxxxxx 03/22/06 12:44AM >>> I just rejoined the list so I hope I haven't duplicated anything. I upgraded the BP Transfer software okay, but when I disconnected the BP nothing happened. I inserted an earplug and got the message "FS MEMORY OUT OF DROBJ STRUCTURES" and "error accessing index ""file?"" I repeated the downloads The software is up to date but I get a warning that the firmware is not. First I reset the unit with the 2+B command and removed the batteries. I then removed the card (that is when "cannot find index file error began. I had sixty-four per cent left on my batteries. I ran checkdisk both from the properties menu and the run command with a /f. No problems with 9 mb on the two gig card. Suggestions are welcome and would be greatly appreciated. Queen Family queens@xxxxxxxxxxx