Rob, In the past I was able to reformatted the card and download and then it would not connect again until I reformatted the card. This time it just doesn't recognized it after the first reformatted. Also didn't recognize the BP with a brand new card. But the good news is that I took it back to work and plugged it in to our labs computer and it worked like a charm. I just don't understand what is going on with my home computer. I know it needs to go into the shop, but no time to get it done. I'll solve this problem one way or the other. Elaine