[bookport] Re: Larry's revelations about the Bookport on ACBRadio
- From: "Fred Wurtzel" <f.wurtzel@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 12 Mar 2007 12:14:26 -0400
Hi Pamela,
I appreciate commentsI believe that the update policy of APH is great. I
think the
Bookport is a fabulous machine. I, for one, think the policies are
reasonable. My only wish, as I stated in an earlier post, is that APH would
wholesale some of its general audience products to make them a little more
available and possibly cheaper.
I feel the idea of free upgrades is worth the trade-off of no trade-ins.
When one looks at the private sector vendors they get large sums for fairly
minor updates in their products. In some cases the upgrades have bugs and
the customer is charged anyway. So, keep up the good work with Bookport.
Cordially,
Fred
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of PAMELA RADER
Sent: Monday, March 12, 2007 11:07 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Larry's revelations about the Bookport on ACBRadio
Hi Suzanne and others,
I'm sorry if you feel as if you were cheated. It's a very difficult
position to be in--where on one hand, we're supposed to be informative
and on the other, we're supposed to move the remaining products that we
have left. Generally, what I try to do is ask if the current unit will
fulfill your needs. If it does, buy it. If it doesn't, or if there
things that are more important, then you might want to wait and buy the
Book Port 2. After being in APH's Technical Support Department for the
past 8 years, I've learned that we never make our deadlines and it is
still true with this product. I'm never comfortable discussing what
little information I may have, because as long as a product is being
developed, it is always subject to change. So, if I tell you that Book
Port 2 will do a certain thing and then it's revealed later that it does
not, then I'm the bad guy. Initially, back in October, Rob was asked to
talk about Book Port 2 at a meeting and he did what he was asked
(against his better judgment). At that time, we were told that Book Port
2 would be out in early second quarter (April). Well, it's the first of
March and we haven't even begun to test Book Port 2 and now, we're told
it'll be out in Mid Summer, which probably means Fall, (but we're gonna
talk about it anyway on ACB and wherever else. No, it's not top secret,
but I have learned to watch what I say. In the beginning, we were told
that the Book Port 2 would have a very good recorder in it. Now, it
doesn't look as though that's going to happen. It'll probably be the
same, or only slightly better. There have been other things that have
been asked for in Book Port 2 and in the past few months, we're told
they're not going to happen. We can't be responsible for the decisions
that others make with regard to which Book Port you should buy. We do
offer a Customer Satisfaction Guarantee, so a person can return any
product within 60 days, if they are not satisfied.
We are a nonproffit company and though it is true we get money from the
government, we are only allow to use that money for research, not for
proffitable gain, so I don't think trade-ins would fall under that
umbrella, nor am I the holder of the umbrella. Recently, while at a
meeting, this question came up and we were informed by our Business
Developer that we would not accept trade ins. We have always been very
generous with our updates. As many of you on this list know, we have
updated the Book Port substantially, since it first came out. We have
never charged for any of the updates that have been made to the current
Book Port.
Well, okay, I think that's everything. And, of course, it's just my
opinion. I hesitated to reply, but thought I should.
Pamela
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> suzerb1@xxxxxxxxxxx 03/10/07 05:06PM >>>
As a very recent purchaser of BookPort, March 3, 2007, I am enjoying
it
immensely; however, if I had known that a newer version would be
released so
soon, I would have waited to buy it. I feel cheated. I am surprised
at
this, because I have always believed Aph to be an ethical nonprofit
corporation. If the release date were six months from now, I would
understand, but, if it really is going to be released during the
second
quarter of this year, then I am disappointed, indeed!
Suzanne
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of Walt Smith
Sent: Saturday, March 10, 2007 11:51 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Larry's revelations about the Bookport on ACB
Radio
I think there's at least a more than decent chance that there could be
major
alterations in the design and features since that podcast was recorded
last
October, so there may be things worth hearing on the Main Menu
broadcast. I
don't believe that the podcast was any great secret...after all, the
meeting
was a public one. I think this is more of a classic case of the left
hand
not being aware of what the right one was doing or, in this instance,
had
done. I'll bet that Pamela, who's the only APH employee still following
and
contributing very regularly to this list, may not even have been aware
of
the fact that it existed.
----- Original Message -----
From: "Sandy Licht" <slicht@xxxxxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Saturday, March 10, 2007 3:02 AM
Subject: [bookport] Re: Larry's revelations about the Bookport on ACB
Radio
Yeah, but don't believe everything you read. (Smile.)
I just listened to most of the Podcast, particularly to Rob's
description of the new Bookport. Now, I'm wondering what the big
deal is about the upcoming Main Menu program. Were we not supposed
to have found out about this Podcast? Why has everything been kept
so quiet when this podcast was out there for all of us to listen
to. Rusty, when did you say this was released?
The new BP sounds like it would be good to have. The Icon Braille
Plus sounds even better , but I just spent a ton of money on a
new laptop, so that will have to wait.
It's very late, so forgive my rambling.
--
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