Mickey: Everything was fine when it left here, so we just need to figure out things on that end. Try reformatting the flash card. If that doesn't help, we can talk about your computer. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> micka@xxxxxxxxxx 04/06/06 01:43AM >>> Hi. I just got my Bookport back from repair. It needed a new USB jack. I just connected it to the computer, and can't get the computer to recognize the BP. I've used two cables. The batteries are at 84%. I've forgotten the tricks I'd learned. Please help. I miss my BP, and haven't had it for over a month. I'm in serious withdrawal. Mickey