[bookport] Re: Great Product but seems to be unstable!
- From: "Otto Zamora" <8zamora@xxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Sat, 1 Oct 2005 11:55:41 -0400
Hello,
Just my two cents Pam, but with everything I have heard and experienced, I
will keep and repair my unit as needed.
Some people off the list that have this unit where I live, expressed
concerns which are the same and different from what has been posted, but my
answer to them is, show me something that is as small as the BP, that will
support the numbers of files the BP does, that will give you true speech
access to your file list, and maybe then I will consider looking at that
device, but until then, this unit is the best thing in my opinion,
considering all of the things I mentioned.
Otto
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of PAMELA RADER
Sent: Friday, September 30, 2005 3:00 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Great Product but seems to be unstable!
Hello:
It is true that APH offers a Customer Satisfaction guarantee, so if you are
not satisfied, you're certainly entitled to that.
The unfortunate thing here is that fears are heightened, because of problems
brought forth on this list and you are made aware of them.
However, when you consider the fact that APH sells hundreds of Book Ports
per year and we've been selling them for the past 2 years, perhaps the cause
for alarm would not be so great. We're always concerned about the cause of
problems and are working to solve them.
The White Noise problem has been diagnosed and will be fixed on an as-needed
basis. I'm certain as the other problems are repared, they, too, will be
resolved. Both of these issues are recent and haven't always been with us,
which should prove we are always working to keep this product topnotch!
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> spiritssight@xxxxxxxxx 09/30/05 02:38PM >>>
Hello,
I for one have a issue with the mp3 decoder put out white noise after just
having it less then 5 days and after reading alot of the issues the Book
Port has I believe I am just going to give back the device because I am not
going to be able to send it back for issues that pop up and their be not
much to do. I am in college and need a device that will not go blank on me.
I do how ever feel that the book port is a great device once a lot of the
bugs are figured out and is more stable then it is now. I think the book
port has a great protantal of becoming a mulity pourpes tool in the future
that it could be come the smalles and greates book reader with other
fuctions that some will use and other won't but intill it is more stable and
no so flaky I am going to be handing it back in. I am just waiting for now
for a program / device that will play the RFB&D and the new NLS books
Talk soon, will continul to read post of upcomming fixes and features.
Christopher
PS: Why does the BP have the issue with the MP3 decoder and why is this not
be able to be updated / reflashed through the USB cable to fix the issue????
On 9/30/05, Dave <dwgordon@xxxxxxxxxxxx> wrote:
> I have a real concern about this problem with losing access when
changing
> batteries. Is this just with the recent beta or is it going to be a
problem
> with the new Book Port that I ordered a few days ago? If it's an
inherent
> problem I'll just send it back without opening it.
>
> Dave
>
> "The means of defense against foreign danger historically have become
the
> instruments of tyranny at home."
> -- James Madison,
>
> http://www.ThePeaceSeekers.org
>
>
> ----- Original Message -----
> From: "Kitty Litter" <n8kl@xxxxxxxxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Friday, September 30, 2005 9:55 AM
> Subject: [bookport] Re: bookport going back
>
>
> > The exact same thing happened to mine last week and it is being
sent back.
> > Although it wouldn't talk or play the processor was making noises
> > listening to an AM radio. I know people have had bookports for
years with
> > no trouble. I used nimh batteries which lasted over 30 hours. I too
would
> > like to hear the real story of what's going on, the manufacturer
must have
> > changed something.
> >
>
>
>
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