Hi Judy. OK, let's start with one step at a time. First, I assume you are interested in the release software and firmware and not the betas. Open Book Port Transfer and press Alt+a to check your version number. If it is not 2.1.0.0, press OK to close the About box and press Alt+O to get to Options. Press Ctrl+Tab twice to get to the Advanced tax, then tax to the Update Software button and press it. Answer Yes to the question about updating. Please note the version numbers on the old and the new software in this box and write them down. If you get any kind of error or status messages, please write the exact text of that. Once you get the new software, connect your Book Port, and let's try the same thing for the firmware update. >>> jwilkins@xxxxxxxxx Wednesday, July 27, 2005 4:37:01 PM >>> I apologize for asking yet again, but after reading dozens of messages on the subject, I still don't know how to obtain the newest firmware and software updates. Like so many on this list, I'm invited to download updates, spend minutes supposedly downloading only to realize I still haven't accomplished the job. The firmware I keep winding up with is the one I started with: version 01.02.00. Because I realize the subject has been dealt with exhaustively, it's s fine to answer me offlist. Thanks, Judy Wilkinson