Firmware version: 02.00.00.01 Transfer version: 2.0.1.0 Nick Baker Assistive Technology Coordinator nick.baker@xxxxxxxxxxxx 406-243-2234 (Voice/TTY) 406-243-2663 (Voice only) Disabilty Services for Students The University of Montana EL 154 32 Campus Drive Missoula, MT 59812 -----Original Message----- From: PAMELA RADER [mailto:PRADER@xxxxxxx]=20 Sent: Friday, June 03, 2005 11:40 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Failed BookPort: Problem description If you press a plus c on the Book Port, what version number does it give you? Also, in Book Port Transfer, what version number is in the About box?=20 >>> Nick.Baker@xxxxxxxxxxx 06/03/05 01:31PM >>> Pamela-- As you'll see from subsequent posts to the list, I have both reformatted the card and tried other cards with no change in the results. Both the original card from the 'bad' BookPort and the replacement card work fine in other BookPorts. Nick Baker Assistive Technology Coordinator nick.baker@xxxxxxxxxxxx=20 406-243-2234 (Voice/TTY) 406-243-2663 (Voice only) Disabilty Services for Students The University of Montana EL 154 32 Campus Drive Missoula, MT 59812 -----Original Message----- From: PAMELA RADER [mailto:PRADER@xxxxxxx]=3D20=20 Sent: Friday, June 03, 2005 11:20 AM To: bookport@xxxxxxxxxxxxx=20 Subject: [bookport] Re: Failed BookPort: Problem description Nick: First of all, it is normal not to get a response from the Book Port, when you're connected to the PC. It is not designed to talk during that phase.=3D20 Second, while disconnected from the PC, try reformatting the flash card. The command for doing this is: 1 plus 3 plus d plus f (press all 4 keys at once). You should hear Book Port Prompt you to press again to reformat the card. =3D20 If that doesn't work, try a different flash card.=3D20 >>> Nick.Baker@xxxxxxxxxxx 06/03/05 12:50PM >>> Pamela-- Pamela, Before I ship the BookPort in for repair, I thought I would see if you can suggest a fix we can do here. =3D3D20 Here's a description of the problem: 1. Connecting the BookPort to the computer's USB port does not start the transfer software automatically. 2. With this BookPort connected, manually starting the transfer software produces the message, "BookPort not connected." in the files window. 3. With BookPort still connected to the computer and speakers plugged into the BookPort, buttons on the BookPort produce no response of any kind. 4. Removing and replacing the batteries causes the BookPort to announce, "Defaults restored. BookPort 1, 2."=3D3D20 5. After the batteries are replaced, buttons still produce no response. 6. Now, if I disconnect the BookPort from the computer, it says, "Defaults restored." 7. With the BookPort still disconnected from the computer, the lock command (buttons 1 + 3) causes the BookPort to say, "Locked" and "Unlocked" as appropriate. 8. When unlocked, the Read command (button 2) causes the BookPort to say, "There are no files to play." 9. All buttons seem to behave normally, and indicate no files on the BookPort. 10. Connecting the BookPort to the computer now returns the BookPort to the condition of number 3 above. 11. Disconnecting the BookPort from the computer and then removing and replacing the batteries produces the message, "Defaults restored.=3D3D20 BookPort 1, 2, 0 ready. There are no files." 12. Buttons now function as in 9 above. 13. The list of devices produced by clicking the "Unplug or Eject Hardware" icon does not include the connected BookPort, nor does unplugging the BookPort produce the error message about improperly unplugging the BookPort. Other BookPorts function properly with this computer and the transfer software. My guess is that the problem lies with this BookPort's USB interface circuit components. If it is necessary to send the unit in, I'll include a copy of this e-mail with the returned BookPort. Thanks, Nick Nick Baker Assistive Technology Coordinator nick.baker@xxxxxxxxxxxx=3D20=20 406-243-2234 (Voice/TTY) 406-243-2663 (Voice only) Disabilty Services for Students The University of Montana EL 154 32 Campus Drive Missoula, MT 59812 -----Original Message----- From: PAMELA RADER [mailto:PRADER@xxxxxxx]=3D3D20=3D20=20 Sent: Friday, June 03, 2005 6:26 AM To: bookport@xxxxxxxxxxxxx=3D20=20 Subject: [bookport] Re: How to return failed BookPort Send the unit to: American Printing House For The Blind Repair Department 1839 Frankfort Ave. Louisville, KY 40206 Please include a note, stating the problem with the unit, along with your contact information and the address where it should be returned. Pamela >>> Nick.Baker@xxxxxxxxxxx 06/02/05 04:09PM >>> Pamela--During the school year we had an almost new bookport fail (firmware/hardware problem) and you said to return it for repair. What is the address and what paperwork should we include? Nick Baker Assistive Technology Coordinator nick.baker@xxxxxxxxxxxx=3D3D20=3D20=20 406-243-2234 (Voice/TTY) 406-243-2663 (Voice only) Disabilty Services for Students The University of Montana EL 154 32 Campus Drive Missoula, MT 59812