[bookport] Re: Failed BookPort: Problem description
- From: Sandy Licht <slicht@xxxxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Fri, 03 Jun 2005 14:43:26 -0500
Nick, when your Bookport is connected to the computer, it is not supposed
to say anything. Go into Windows Explorer and see if you have files on
your memory card. Connect the BP to the computer, then do a reboot. The
BP Transfer will probably recognize it. Then do a Check Disk if it
does. I believe there is an option within Bookport Transfer in the options
menu for that.
At 11:50 AM 6/3/2005, you wrote:
>Pamela--
>Pamela,
>Before I ship the BookPort in for repair, I thought I would see if you
>can suggest a fix we can do here. =20
> Here's a description of the problem:
>
>1. Connecting the BookPort to the computer's USB port does not start the
>transfer software automatically.
>2. With this BookPort connected, manually starting the transfer software
>produces the message, "BookPort not connected." in the files window.
>3. With BookPort still connected to the computer and speakers plugged
>into the BookPort, buttons on the BookPort produce no response of any
>kind.
>4. Removing and replacing the batteries causes the BookPort to announce,
>"Defaults restored. BookPort 1, 2."=20
>5. After the batteries are replaced, buttons still produce no response.
>6. Now, if I disconnect the BookPort from the computer, it says,
>"Defaults restored."
>7. With the BookPort still disconnected from the computer, the lock
>command (buttons 1 + 3) causes the BookPort to say, "Locked" and
>"Unlocked" as appropriate.
>8. When unlocked, the Read command (button 2) causes the BookPort to
>say, "There are no files to play."
>9. All buttons seem to behave normally, and indicate no files on the
>BookPort.
>10. Connecting the BookPort to the computer now returns the BookPort to
>the condition of number 3 above.
>11. Disconnecting the BookPort from the computer and then removing and
>replacing the batteries produces the message, "Defaults restored.=20
>BookPort 1, 2, 0 ready. There are no files."
>12. Buttons now function as in 9 above.
>13. The list of devices produced by clicking the "Unplug or Eject
>Hardware" icon does not include the connected BookPort, nor does
>unplugging the BookPort produce the error message about improperly
>unplugging the BookPort.
>
>Other BookPorts function properly with this computer and the transfer
>software.
>
>My guess is that the problem lies with this BookPort's USB interface
>circuit components.
>
>If it is necessary to send the unit in, I'll include a copy of this
>e-mail with the returned BookPort.
>
>Thanks,
> Nick
>
>Nick Baker
>Assistive Technology Coordinator
>nick.baker@xxxxxxxxxxxx
>406-243-2234 (Voice/TTY)
>406-243-2663 (Voice only)
>
>Disabilty Services for Students
>The University of Montana
>EL 154
>32 Campus Drive
>Missoula, MT 59812
>
>-----Original Message-----
>From: PAMELA RADER [mailto:PRADER@xxxxxxx]=20
>Sent: Friday, June 03, 2005 6:26 AM
>To: bookport@xxxxxxxxxxxxx
>Subject: [bookport] Re: How to return failed BookPort
>
>Send the unit to:
>
>American Printing House For The Blind
>Repair Department
>1839 Frankfort Ave.
>Louisville, KY 40206
>
>Please include a note, stating the problem with the unit, along with
>your contact information and the address where it should be returned.
>
>
>Pamela
>
> >>> Nick.Baker@xxxxxxxxxxx 06/02/05 04:09PM >>>
>Pamela--During the school year we had an almost new bookport fail
>(firmware/hardware problem) and you said to return it for repair. What
>is the address and what paperwork should we include?
>
>Nick Baker
>Assistive Technology Coordinator
>nick.baker@xxxxxxxxxxxx=20
>406-243-2234 (Voice/TTY)
>406-243-2663 (Voice only)
>
>Disabilty Services for Students
>The University of Montana
>EL 154
>32 Campus Drive
>Missoula, MT 59812
Sandy Licht
Phone: 409-898-8218
Jeremiah 29:11 - 14A
11For I know the plans I have for you," says the LORD. "They
are plans for good and not for disaster, to give you a future and a hope.
12In those days when you pray, I will listen. 13If you look for me in earnest,
you will find me when you seek me. 14I will be found by you," says the
LORD...
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