[bookport] Re: Error Message
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 21 Dec 2006 08:32:40 -0500
Debbie:
This happens sometimes when the Book Port gets updated. Here's how to
fix it:
Before you connect your Book Port to the PC, use your # or * key to
locate the Help File, but don't open it to read it--just point to it.
Then, press b plus e to delete the file. It'll ask for a confirmation,
so you'll press b and e a second time. Then when you connect to the
computer again, all should be well. The help file will then be
replaced.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> buttercup1374@xxxxxxxxxxxxx 12/21/06 02:21AM >>>
Hello all,
For some strange reason, I can't open my help file on The BP.
When I try to, it says something like, "Error opening file, data file
error."
I can't access anything because of this error message.
Also, when I connect it to the PC, I get a message telling me, "Confirm
file replace dialogue. The Book Port file 'G:\bp_doc.txt; already
exists and is locked. Do you wish to replace it?"
If I enter on yes, it will say it can't find the file. But if I enter
on no, it will take me into the file transfer dialogue box; where I can
send files to the Book Port.
Can anyone tell me how I can rectify this problem?
Thanks in advance.
Debbie
Owner of a new group:
anxiety-depression-support-subscribe@xxxxxxxxxxxxxxxx
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