[bookport] Re: Did I break my bookport?
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Wed, 27 Sep 2006 09:50:17 -0400
Tai:
If it is less than a year old, then there would be no charge, unless
the warranty were void, for some reason. If it is out of warranty, the
cost is usually a flat rate of $65. If it ends up being more than the
$65, you will be contacted and informed of the cost and asked if you
want the repair to be done at the additional cost.
You will not need an RMA. Just send the Book Port back to the
attention of the Repair Department at our address.
Please remember to include a note with your contact info and a
description of the problem (unit is dead or whatever).
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> tai@xxxxxxxxxxxxxx 09/26/06 08:55PM >>>
Pam,
Nothing is working. I think I need to send back the bookport. How do I
go
about sending it in for repairs and is there a way to estimate repair
costs
or do I just have to send it in and wait to hear from you on an
estimate?
Thanks.
Tai
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of PAMELA RADER
Sent: Monday, September 25, 2006 6:55 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Did I break my bookport?
Tai:
Before we say "Send it back in," let's try a couple of things:
First of all, try leaving the batteries and the Compact Flash Card out
for
at least 24 hours. Then, when you do put batteries in, try a good set
of
Alkalines, so we can rule out any problem with your rechargeable
batteries.
Then, if it comes back, you can go back to those if you'd like.
Also, have you tried doing a Reset with 2 plus b?
It is normal for the computer not to recognize the Book Port, if it is
dead,
so we'll worry about that part later. First, let's get it back up and
running.
If the things I've mentioned don't help, then you can send it back.
You don't need your receipt, unless it was purchased by someone else.
If you purchased it directly from us, then we will have record of your
warranty.
Sincerely,
Pamela
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> tai@xxxxxxxxxxxxxx 09/22/06 05:44PM >>>
Thanks. I'll try that and see if it helps. I am just so scared I've
broken
it. When I tried to update it after trying everything else to revive
it,
nothing happened during the update, so I popped the batteries out. I
wonder
since they were rechargeables if it toasted the machine. I really
really
hope not. I am a graduate student and really need the bookport for
reading.
I cannot afford to replace it. I annot recall when I purchased it and
I
don't know if I still have the receipt so I'm not sure if it is under
warranty. Even if it is, I fear that my mistake is not something that
is
covered by the warranty.
Tai
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of Lois Goodine
Sent: Friday, September 22, 2006 3:39 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Did I break my bookport?
Sometimes if you remove the batteries and leave them out for several
hours,
things work when you return the batteries. I use rechargeables a lot
and
except for them not giving as much time as non-rechargeables, I've had
no
ill effects.
Or rather, my bookport hasn't. (grin!).
Lois Goodine.
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