[bookport] Re: Did I break my bookport?
- From: "Tai Schmittroth" <tai@xxxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Tue, 26 Sep 2006 18:55:52 -0600
Pam,
Nothing is working. I think I need to send back the bookport. How do I go
about sending it in for repairs and is there a way to estimate repair costs
or do I just have to send it in and wait to hear from you on an estimate?
Thanks.
Tai
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of PAMELA RADER
Sent: Monday, September 25, 2006 6:55 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Did I break my bookport?
Tai:
Before we say "Send it back in," let's try a couple of things:
First of all, try leaving the batteries and the Compact Flash Card out for
at least 24 hours. Then, when you do put batteries in, try a good set of
Alkalines, so we can rule out any problem with your rechargeable batteries.
Then, if it comes back, you can go back to those if you'd like.
Also, have you tried doing a Reset with 2 plus b?
It is normal for the computer not to recognize the Book Port, if it is dead,
so we'll worry about that part later. First, let's get it back up and
running.
If the things I've mentioned don't help, then you can send it back.
You don't need your receipt, unless it was purchased by someone else.
If you purchased it directly from us, then we will have record of your
warranty.
Sincerely,
Pamela
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> tai@xxxxxxxxxxxxxx 09/22/06 05:44PM >>>
Thanks. I'll try that and see if it helps. I am just so scared I've broken
it. When I tried to update it after trying everything else to revive it,
nothing happened during the update, so I popped the batteries out. I wonder
since they were rechargeables if it toasted the machine. I really really
hope not. I am a graduate student and really need the bookport for reading.
I cannot afford to replace it. I annot recall when I purchased it and I
don't know if I still have the receipt so I'm not sure if it is under
warranty. Even if it is, I fear that my mistake is not something that is
covered by the warranty.
Tai
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]
On Behalf Of Lois Goodine
Sent: Friday, September 22, 2006 3:39 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Did I break my bookport?
Sometimes if you remove the batteries and leave them out for several hours,
things work when you return the batteries. I use rechargeables a lot and
except for them not giving as much time as non-rechargeables, I've had no
ill effects.
Or rather, my bookport hasn't. (grin!).
Lois Goodine.
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