Tai: Before we say "Send it back in," let's try a couple of things: First of all, try leaving the batteries and the Compact Flash Card out for at least 24 hours. Then, when you do put batteries in, try a good set of Alkalines, so we can rule out any problem with your rechargeable batteries. Then, if it comes back, you can go back to those if you'd like. Also, have you tried doing a Reset with 2 plus b? It is normal for the computer not to recognize the Book Port, if it is dead, so we'll worry about that part later. First, let's get it back up and running. If the things I've mentioned don't help, then you can send it back. You don't need your receipt, unless it was purchased by someone else. If you purchased it directly from us, then we will have record of your warranty. Sincerely, Pamela Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> tai@xxxxxxxxxxxxxx 09/22/06 05:44PM >>> Thanks. I'll try that and see if it helps. I am just so scared I've broken it. When I tried to update it after trying everything else to revive it, nothing happened during the update, so I popped the batteries out. I wonder since they were rechargeables if it toasted the machine. I really really hope not. I am a graduate student and really need the bookport for reading. I cannot afford to replace it. I annot recall when I purchased it and I don't know if I still have the receipt so I'm not sure if it is under warranty. Even if it is, I fear that my mistake is not something that is covered by the warranty. Tai -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Lois Goodine Sent: Friday, September 22, 2006 3:39 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Did I break my bookport? Sometimes if you remove the batteries and leave them out for several hours, things work when you return the batteries. I use rechargeables a lot and except for them not giving as much time as non-rechargeables, I've had no ill effects. Or rather, my bookport hasn't. (grin!). Lois Goodine. -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.12.8/455 - Release Date: 9/22/2006