[bookport] Re: Device not recognized

  • From: Pamela Rader <prader@xxxxxxx>
  • To: "bookport@xxxxxxxxxxxxx" <bookport@xxxxxxxxxxxxx>
  • Date: Wed, 14 Jan 2015 12:52:41 +0000

Try changing batteries in the unit and if that doesn't help, try a reset with 2 
plus b. Lastly, you may also need to reformat the compact flash card.


-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On 
Behalf Of Ann Byrne
Sent: Tuesday, January 13, 2015 9:04 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Device not recognized

On two original bookports when I connect to the computer I get the message that 
a USB  device is not recognized.  I believe the computer has the most recent 
updates.  Is there a way to get past this USB device not recognized message?  I 
so prefer reading with Double Talk instead of the replacement synthesizers of 
the other text readers.

thanks much,

At 10:50 AM 12/17/2012, you wrote:
>Hello Jacques:
>You can download the file:
>Be sure the batteries are fresh, because if they die during the 
>installation, you will have additional problems.
>Please let me know if you need additional assistance.
>Pamela Rader
>APH Product Support
>From: bookport-bounce@xxxxxxxxxxxxx
>[mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Jacques Bosch
>Sent: Monday, December 17, 2012 11:45 AM
>To: bookport@xxxxxxxxxxxxx
>Subject: [bookport] Re: Firmware 1.2 won't update on original bookport
>Hi there.
>Yes it is being recognized by the PC.
>And I did format the card and also tried more than 1 card.
>A direct link would be much appretiated.
>Thank you much.
>On Mon, Dec 17, 2012 at 4:08 PM, Pamela Rader 
><<mailto:prader@xxxxxxx>prader@xxxxxxx> wrote:
>Please check to be sure the unit is being recognized by the PC.  You 
>will be able to tell by looking at the bp status in the Book Transfer.
>Also, you may want to try reformatting the Compact Flash card or try a 
>different card.  If it still cannot be updated, please let me know and 
>I'll see if the file is still up on the server and I will supply you 
>with the direct link and instructions.

Other related posts: