[bookport] Re: Device not recognized
- From: Pamela Rader <prader@xxxxxxx>
- To: "bookport@xxxxxxxxxxxxx" <bookport@xxxxxxxxxxxxx>
- Date: Wed, 14 Jan 2015 12:52:41 +0000
Hi:
Try changing batteries in the unit and if that doesn't help, try a reset with 2
plus b. Lastly, you may also need to reformat the compact flash card.
Pamela
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On
Behalf Of Ann Byrne
Sent: Tuesday, January 13, 2015 9:04 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Device not recognized
On two original bookports when I connect to the computer I get the message that
a USB device is not recognized. I believe the computer has the most recent
updates. Is there a way to get past this USB device not recognized message? I
so prefer reading with Double Talk instead of the replacement synthesizers of
the other text readers.
thanks much,
Ann
At 10:50 AM 12/17/2012, you wrote:
>Hello Jacques:
>
>You can download the file:
>
>www.aph.org/tech/bpx_setup.exe
>
>Be sure the batteries are fresh, because if they die during the
>installation, you will have additional problems.
>
>Please let me know if you need additional assistance.
>
>Sincerely,
>Pamela Rader
>APH Product Support
>
>
>
>
>From: bookport-bounce@xxxxxxxxxxxxx
>[mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Jacques Bosch
>Sent: Monday, December 17, 2012 11:45 AM
>To: bookport@xxxxxxxxxxxxx
>Subject: [bookport] Re: Firmware 1.2 won't update on original bookport
>
>Hi there.
>Yes it is being recognized by the PC.
>And I did format the card and also tried more than 1 card.
>A direct link would be much appretiated.
>
>Thank you much.
>
>Jacques
>On Mon, Dec 17, 2012 at 4:08 PM, Pamela Rader
><<mailto:prader@xxxxxxx>prader@xxxxxxx> wrote:
>
>Please check to be sure the unit is being recognized by the PC. You
>will be able to tell by looking at the bp status in the Book Transfer.
>Also, you may want to try reformatting the Compact Flash card or try a
>different card. If it still cannot be updated, please let me know and
>I'll see if the file is still up on the server and I will supply you
>with the direct link and instructions.
>
>
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