Are you absolutely sure that you oriented the batteries properly in the BP? When you first inserted them, there should have been an announcement. With the battery compartment open and toward the bottom of the unit, the lower battery goes in with the positive end to the left and the upper battery goes in with the positive end to the right.=20 -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of bill Sent: Wednesday, June 01, 2005 4:27 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Bookport stopped working. The other day my batteries needed to be replaced. I replaced them. After that I get no sound from the bookport. I checked to see if the batteries worked in another device. They did. Tried a reset and anything else I could think of. The is no sound at all from the bookport. Any suggestions. Oh I also tried another memory card. Bill Sparks