[bookport] Re: Bookport not Recognized

  • From: "PAMELA RADER" <PRADER@xxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 24 Apr 2006 09:07:46 -0400

Rob:

This means that you have had a partial firmware update.  In order to
reflash your firmware again, the Book Port has to be recognized.  You
might try a different card, in case the card has caused this. 
Otherwise, unless you have a card reader, you will need to send it in
and we will do it.  If you have a reader, or if a second card is
recognized, please let us know and we will provide you with instructions
on what to do next.

If you have to send it in, you'll need to send it directly to me,
because this isn't a normal repair.

Sincerely,



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


>>> r.g.munro@xxxxxxxxx 04/24/06 04:18AM >>>
Hi,

My name's Rob, and I've subscribed to this list, hoping you can help
with a
problem.
I've had my bookport since last May.  When I updated the firmware on
Friday,
the 21st, my bookport started saying, "Application missing."  Also,
the
software
on my PC won't recognize the bookport.

Should I send the unit back for repair? or is there some way to get at
the
software problem with out that?

Thanks for your help.

Onward!

Rob


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