[bookport] Re: Book Wizard registration
- From: "John McCann" <lists@xxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Fri, 25 Mar 2005 23:23:55 -0500
Jim:
In a word, yes, you will have to wait until monday in order to call RFB&D to
get your four digit pin. They should have at least put a braille copy of
that in with the software disk, but they didn't; not with me either.
I must commend you; you did better than I did with this exact agenda this
past wednesday. I thought the key was my four digit pin, and intuited that
my user name must be my RFB&D ID. After getting major league frustrated
trying to register the RFB&D software so that I could use book wizard to
read RFB&D books, I went to the web site, logged in with my RFB&D user ID,
entered the software fingerprint (which I was only able to discern through
use of the screen-reading curser), and then received my sixteen character
registration key. The only reason I knew my four digit pin was because I had
ordered a plextalk PTR-1 daisy player / recorder from them last december.
Hang in there; you'll get the information you need monday, and, thank god
(given how slow they are to return calls), you won't have to get that info
from the tech support team. Anyone at RFB&D who can access your membership
record can give you your pin.
John
----- Original Message -----
From: "Jim King" <jim_king@xxxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, March 25, 2005 7:46 PM
Subject: [bookport] Book Wizard registration
> I am having problems registering the Book Wizard reader so I can use
> Book
> Wizard to get RFB&D books onto the Book Port.
> the program asks me for a PIN and I have no idea what it is or where to
> get
> it. Here are the steps I took:
>
> *( I inserted the Book Wizard authorization CD into the computer and let
> the
> autorun take over.
> * When the program asked me for my name and password, which there was no
> information about in the shipping package, I used the link to go to the
> RFB&D registration web site.
> * At the registration web site I entered my user ID and hardware code then
> I
> obtained a registration key.
> * I then went back to the program, entered my user ID into the name field
> and copied the registration key into the key field then clicked on the OK
> button.
> * I was informed that the authorization was properly registered and
> clicked
> on finish.
>
> Now I am to enter a PIN but none of the numbers I have work. Where do I
> find the pin? What do I do now? Do I need to wait until Monday and call
> RFB&D?
> Jim King
>
>
>
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