Pamela and all - Well, some days you just have to figure what the heck, as a friend of mine used to say. *Today*, when I swapped the same card back to the previously failing unit, everything worked as expected and I can move both in and out of folders without any trouble. For what it's worth (not much, I suspect), I first had placed another card into the unit, formatted it, and copied one entire folder structure into it and it worked. Then, I placed the card with all the files on it into the unit and it worked as well. I haven't got the vaguest idea *why*, but whatever was the problem seems now to be resolved. -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Pamela Rader Sent: Tuesday, July 08, 2008 8:38 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: BP won't exit folders Walt: I don't know. That's a real stumper there. If the * key were the problem, it should fail in all other apps.. I know of nothing else in the hardware that could cause such a thing. If you lock it and press the *, can you press it easily to get the beeps, or do you have to hit it harder? That's usually the best way to test a key's performance. I know you said you removed the batteries, but a Reset would still be a good thing to do. If necessary, do a Reset, while inserting the last battery. There is a 90 day warranty on all repairs, but as I say, I don't know what the problem could be. Pamela