[bookport] Re: BP not showing up after 2.2 download

  • From: "Russ & Valerie" <valruss@xxxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 27 Mar 2006 13:50:26 -0500

The message says the USBdevice is not recognized.


----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, 27 March, 2006 13 27
Subject: [bookport] Re: BP not showing up after 2.2 download



What error message does the computer give you? There are usually 1 of 2
messages we see with this, depending on that error message, then we can
tell you what to do.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


valruss@xxxxxxxxxxx 03/27/06 12:40PM >>>
After just today updating to 2.2, my Book Port doesn't show up in the
My
Computer list in windows Explorer. Not even that it is a removable
device.

Can it be due to my new card reader (sandisc) that I installed before
the
update?

Anyway, now that the card reader is recognized, do I have to can the
card
reader? Even when I unplugged the card reader (leaving the software
wherever
it is), I still can't see BP. My thumb drive still shows up just fine.

Have I missed a checkbox or button somewhere?

Thanks,

      - russ.



windows explorer, which I really liked to use Original Message ----- From: "ROB MEREDITH" <rmeredith@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, 24 March, 2006 15 04
Subject: [bookport] Re: transfer software



Direct address to download Book Port Transfer:

www.aph.org/tech/bp_setup.exe

I doubt this will fix the problem, but you can try.

Rob Meredith

loukolb@xxxxxxxxxxx 03/24/06 02:30PM >>>
I'm having a problem updating the transfer software on one of my
machines I think because it's too full.  I'm getting some kind of
buffer
over-run error. Until I get that straightened out, I'd like to
install
the latest release on another machine. I've looked on the APH web
site
but haven't found the new release posted anywhere. Perhaps you need
the
address to go right to it?  Can someone please give me that address?
Thanks.  Lou



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