[bookport] Re: BP not showing up after 2.2 download

  • From: "PAMELA RADER" <PRADER@xxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 27 Mar 2006 13:27:49 -0500

What error message does the computer give you? There are usually 1 of 2
messages we see with this, depending on that error message, then we can
tell you what to do.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


>>> valruss@xxxxxxxxxxx 03/27/06 12:40PM >>>
After just today updating to 2.2, my Book Port doesn't show up in the
My
Computer list in windows Explorer. Not even that it is a removable
device.

Can it be due to my new card reader (sandisc) that I installed before
the
update?

Anyway, now that the card reader is recognized, do I have to can the
card
reader? Even when I unplugged the card reader (leaving the software
wherever
it is), I still can't see BP. My thumb drive still shows up just fine.

Have I missed a checkbox or button somewhere?

Thanks,

       - russ.



windows explorer, which I really liked to use Original Message ----- 
From: "ROB MEREDITH" <rmeredith@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, 24 March, 2006 15 04
Subject: [bookport] Re: transfer software


> Direct address to download Book Port Transfer:
>
> www.aph.org/tech/bp_setup.exe 
>
> I doubt this will fix the problem, but you can try.
>
> Rob Meredith
>
>>>> loukolb@xxxxxxxxxxx 03/24/06 02:30PM >>>
> I'm having a problem updating the transfer software on one of my
> machines I think because it's too full.  I'm getting some kind of
buffer
> over-run error.  Until I get that straightened out, I'd like to
install
> the latest release on another machine.  I've looked on the APH web
site
> but haven't found the new release posted anywhere.  Perhaps you need
the
> address to go right to it?  Can someone please give me that address?
> Thanks.  Lou
>
>
>
> -- 
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.1.385 / Virus Database: 268.3.2/293 - Release Date:
3/26/2006
>
>



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