Jamie: Try again. If the information is correct, then you may need to have the folks at Audible reset your account. Then you should be able to do it. Also, keep in mind that if you're connectint to the Internet, using a Proxy, that can cause interference, so try without that. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> jamiepauls@xxxxxxxxxxxxx 11/03/06 02:56PM >>> When trying to activate my Book Port with Audible, I always receive an error stating "Unable to retrieve activation response from Audible." I just deactivated my Muvo and have made sure my username and password are correct. Any ideas? Thanks. Jamie Pauls, MT-BC E-mail and MSN: jamiepauls@xxxxxxxxx Skype: jamie.pauls Web site: www.accesswatch.info Blog: http://accesswatch.livejournal.com Podcast: http://feeds.feedburner.com/accesswatch