Just thought might as well mention this here on lists, but, this past
weekend, I flew down to Durban on Friday, and then back up on Monday,
via flySAFAir local airline.
While I didn't handle bookings myself since someone else was paying for
it, etc., they could during the booking process indicate that I would
require what they refer to as blind assistance, since I would be
travelling alone, and there was also a separate form I filled out on
their website afterwards, just to make sure they had all details on record:
https://www.flysafair.co.za/travel-tools/extras/special-assistance-for-our-passengers
Besides that, I then also phoned their call centre within 48 hours prior to
first flight, and, on the very first set of call centre prompts, there is one
related to this, where you then get to talk to a call centre agent, to confirm
that they have you defined as requiring assistance, etc.
And, the reason am actually posting this is since I would just like to say
that, overall, I was quite impressed/happy with the services they provide, and
their assistance provider staff members seemed pretty comfortable, asked me the
proper relevant questions, and, basically seemed quite used to working with
blindies, with no issues since after had checked in and handed over my main
bag, they called the assistance provider staff member to come round to the
place where I was, and they then led me through to a side entrance, worked
through the security guard hand-luggage/clothing check, etc. took me through to
a waiting area near the boarding gate, and then collected me from there and
took me right through to the plane, where they handed me over to a flight
attendant, who handled seating, luggage, refreshments, etc. well, and, at the
other end, handed me over to yet another ground staff member who picked up my
luggage, and then waited with me until my lifts arrived.
And, it was handled pretty much the same on both days, with staff members on
both ends seeming relaxed, but professional.
The main thing is they seemed pretty comfortable, and definitely had received
some training, and, weren't just handling this off-the-cuff, if that makes
sense.
Stay well
Jacob Kruger
Blind Biker
Skype: BlindZA
"Resistance is futile, but, acceptance is versatile..."
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