Hi Jill, Yes, fortunately there is a way to change the reading grade. It is very possible to read an rtf file in Grade II, although you'll still have to do the writing in computer braille. What you want to do is, from within the file, hit the "Advance" and "Next" thumb keys at the same time. This switches between preferred reading grade, six-dot computer braille, and 8-dot computer braille. If it's on preferred and you're still getting computer braille go into the options menu and choose b for braille display options. Then go through the options until you see "preferred reading grade" then hit b for grade II. As for the files being eaten, this is a nasty problem that PDI keeps saying they've fixed but which they haven't. The only thing you as a user can do is make sure your system disk and flash disk aren't too full. Whenever you open a file you're actually running two copies; the original version on flash disk and the one with the changes you're making during that session on the system disk. If either drive is very full the chances of you losing part or all of the file are much greater. If this isn't the case you might want to consider joining E and Shelly in nagging PDI. I can't really do so now because I'm running an older version and can't upgrade at this point, but I also have this problem, and it's infuriating and unacceptable. Hth, Kellie