[bksvol-discuss] when requesting help
- From: Jackie McBride <abletec@xxxxxxxxx>
- To: Bkvol <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Wed, 11 Nov 2009 09:34:28 -0700
Folks:
May I respectfully suggest that when requesting assistance w/problems
to please include as much information as possible. I can't speak for
any1 else on list, but I personally failed telepathy 101. The only
reason why I got any points at all was because I remembered to put my
name on the final exam paper. Lol.
It's always a good idea to provide the following when asking help
regarding a problem:
Your operating system;
Your computer model, brand, hard drive space, & amount of memory;
Any adaptive technology u use, including version numbers;
Software used to scan/proofread, again including version numbers;
Any error messages you're receiving (preferably exact copies, please); &
Precise steps to reproduce the problem.
Those of us who are in position to provide support can do a much
better job that way. We don't always remember who uses what hardware &
software, so your help in being as detailed & specific as possible
allows us to get to u in a far more timely manner & the solutions we
propose will likely be far more accurate. I know it seems like a
hassle, but it'll actually save time for every1 in the long run.
I occasionally post this to the various lists I'm on. By now every1
should be well & truly sick of it, but it nonetheless seems to
periodically bear repeating.
Thank u in advance for your cooperation, patience, & consideration.
--
Change the world--1 deed at a time
Jackie McBride
www.abletec.serverheaven.net
Please join me Saturday, 11/7, on my walk against breast cancer by
making a donation at:
http://main.acsevents.org/goto/larkspur>
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