Hey Julie, it's called catching more bees with honey than vinegar. And you're right, it works. Now some people are just mean and it won't work no matter how nice you are, but those are rare and far between. Most people like honey and can't stand vinegar. Shannon , and it's amazing what a well-thought-out, well-written letter can accomplish. You get to let everything out and get it off your chest, and it gets the job done more often than not. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.