[bksvol-discuss] Re: venting my frustrations

  • From: "tom hawkins" <tjhawk1@xxxxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Thu, 1 Dec 2005 23:12:54 -0800

Hi Gerald,  I apologize for venting.  I understand the book being kicked back 
under the circumstances. I didn't know that Gustavo was doing all of the 
administrator approvals.But then the question remains, Why is Gustavo trying to 
carry the entire program on his back?  I know money is an issue, but cirtainly 
there is some way through some of these problems. I don't have a million to 
donate, but I do have time.  Is there something I can do to help?  Tom 
  ----- Original Message ----- 
  From: Gerald Hovas 
  To: bksvol-discuss@xxxxxxxxxxxxx 
  Sent: Thursday, December 01, 2005 9:55 PM
  Subject: [bksvol-discuss] Re: venting my frustrations


  From what Gustavo has told me, the most common error related to filling out 
the copyright fields on the submission form is entering the publisher in the 
copyright name field instead of the copyright holder.  Because he has to kick 
so many books back due to this error, you should always provide information 
about the copyright holder in the comments field when the copyright holder 
turns out to be the publisher after all.  In this instance, I believe it is 
well worth the trouble of verifying the copyright holder through an internet 
site like www.copyright.gov or through sighted assistance then including a 
comment informing him that you have verified that the copyright is actually the 
publisher and include an explanation of how you went about verifying it.  If 
the book isn't a new release, then I'd recommend using the www.copyright.gov 
site since Gustavo can reference the site if he wishes.

  As for opening the book up and looking for himself, that isn't always the 
most reliable way to verify something as important as the copyright information 
since the volunteers who are putting the publisher in the copyright name field 
by accident could have been confused enough about copyright to have changed 
that line before submission.  Granted that it's unlikely, but if I were in 
Gustavo's shoes, I wouldn't feel comfortable about trusting the contents of a 
submission by someone who couldn't fill the form out properly due to a possible 
lack of understanding of copyright.

  I understand your frustration, but when you take into consideration the 
number of books Gustavo has actually approved this year, it's understandable if 
he accidentally kicks one back by accident every now and then.  I'm not sure, 
but I believe Marissa approved a handful of the 4900 books which have been 
added so far this year.  Even if she did, I'd suspect that Gustavo's approved 
at least 4700 of those 4900 books, if not 4850 of them.  With that many books 
being approved, it's bound to happen since he is always going to err on the 
side of caution since adding a book to the collection which has incorrect 
copyright information has the potential to be a more serious problem than 
frustrating a volunteer over getting their book kicked back by accident.

  BTW, the staff is aware that it would be helpful for the system to notify a 
volunteer when one of their validations is kicked back or accepted.  As long as 
Bookshare has limited resources though, Engineering will have to postpone some 
upgrades which volunteers want in order to make improvements which will have a 
greater impact on members and volunteers.

  Again, I understand your frustration.  I've had a book kicked back on me too, 
and from what Gustavo and I were able to determine, it was due to nothing more 
than his approving books when he should have been in bed instead.  My kickback 
didn't even happen to have a note.  It just looked like Gustavo clicked the 
wrong button because he was tired.


  -----Original Message-----
  From: bksvol-discuss-bounce@xxxxxxxxxxxxx 
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of tom hawkins
  Sent: Thursday, December 01, 2005 9:55 PM
  To: bksvol-discuss@xxxxxxxxxxxxx
  Cc: Gustavo Galindo
  Subject: [bksvol-discuss] venting my frustrations

  Hi Everyone, 

  Well I' am totally frustrated with bookshare and the lack of simple 
communication procedures. I spent a great deal of time validating a book to 
make as near perfect as possible including using my wife's time which she 
treasures dearly. I went to the step one list to see if any of the Dale Brown 
books that I submitted nearly three months ago  were returned, only to find the 
book that I just validated back on the step one list and no communication from 
bookshare. When I checked the notes, the administrator apparently did not like 
the copyright.

   Well a publisher  is clearly listed as the copyright holder. So now what 
does it take to fix the problem! If the administrator took a moment to open the 
book it clearly states that the copyright holder is the publishing company as 
listed. Is there some special miracle to be performed? I have decided not to 
list the problems that I encountered with the web site, as Iwell it seems that 
the designer was a mouse user and could see what they were doing. 


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