[bksvol-discuss] Re: venting my frustrations

  • From: Cindy <popularplace@xxxxxxxxx>
  • To: bksvol-discuss@xxxxxxxxxxxxx
  • Date: Fri, 2 Dec 2005 15:21:24 -0800 (PST)

Thanks for that explanation, Gerald. I think it may
have been posted before, but I didn't remember. 


--- Gerald Hovas <geraldhovas@xxxxxxxxxxx> wrote:

> Tom,
> Since you're obviously wondering why you as a
> volunteer couldn't be allowed
> to help with approvals, let me explain the issues. 
> BTW, You aren't the
> first volunteer to wonder about this, and certainly
> won't be the last.  I
> had seen this issue brought up earlier this year, so
> I asked Gustavo the
> question several months back when I began monitoring
> the list because I knew
> it would eventually pop up again and wanted to be
> prepared if it did.
> Time isn't the issue here.  It's money.  An
> administrator needs to be a paid
> employee in order to have accountability.  Bookshare
> has legal obligations
> to meet every time they add a book to the
> collection.  If an employee adds
> books to the collection without ensuring that those
> legal obligations are
> met, then they can be held accountable.  Volunteers
> can not.  There is also
> the issue that it would probably take a considerable
> number of books in the
> collection with incorrect titles, authors, or
> copyright info before the
> problem could be discovered.  if the problem gets
> that far, then Bookshare
> has a serious problem to deal with.  Also,
> accountability means possibly
> losing your job, not losing your membership.
> There is also the issue of administrators having
> access to members' and
> volunteers' personal information since that info is
> probably kept in the
> same database or on the same system.
> As for Gustavo handling the load by himself at this
> time,  He seems quite
> capable of doing so, so I wouldn't worry about him
> having to do it all by
> himself right now.  There will no doubt come a time
> in the future when he
> will no longer be able to carry the load without
> help, and Bookshare will
> address that problem when it occurs.  Hopefully
> Bookshare will be in much
> better shape financially before that does occur and
> can hire someone who can
> not only share in some of the responsibility of
> approving books, but can act
> as a volunteer coordinator as well which will free
> up Gustavo and Janice to
> focus on all of the other tasks they were doing
> before Marissa left for
> graduate school.
> BTW, don't worry about venting on the list.  A
> certain amount of that is not
> only expected, but healthy.  It's only a big deal
> when a volunteer chooses
> to post about the same problem day after day after
> day.
> Gerald
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On
> Behalf Of tom hawkins
> Sent: Friday, December 02, 2005 1:13 AM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: venting my
> frustrations
> Hi Gerald,  I apologize for venting.  I understand
> the book being kicked
> back under the circumstances. I didn't know that
> Gustavo was doing all of
> the administrator approvals.But then the question
> remains, Why is Gustavo
> trying to carry the entire program on his back?  I
> know money is an issue,
> but cirtainly there is some way through some of
> these problems. I don't have
> a million to donate, but I do have time.  Is there
> something I can do to
> help?  Tom
>   ----- Original Message -----
>   From: Gerald Hovas
>   To: bksvol-discuss@xxxxxxxxxxxxx
>   Sent: Thursday, December 01, 2005 9:55 PM
>   Subject: [bksvol-discuss] Re: venting my
> frustrations
>   Tom,
>   From what Gustavo has told me, the most common
> error related to filling
> out the copyright fields on the submission form is
> entering the publisher in
> the copyright name field instead of the copyright
> holder.  Because he has to
> kick so many books back due to this error, you
> should always provide
> information about the copyright holder in the
> comments field when the
> copyright holder turns out to be the publisher after
> all.  In this instance,
> I believe it is well worth the trouble of verifying
> the copyright holder
> through an internet site like www.copyright.gov or
> through sighted
> assistance then including a comment informing him
> that you have verified
> that the copyright is actually the publisher and
> include an explanation of
> how you went about verifying it.  If the book isn't
> a new release, then I'd
> recommend using the www.copyright.gov site since
> Gustavo can reference the
> site if he wishes.
>   As for opening the book up and looking for
> himself, that isn't always the
> most reliable way to verify something as important
> as the copyright
> information since the volunteers who are putting the
> publisher in the
> copyright name field by accident could have been
> confused enough about
> copyright to have changed that line before
> submission.  Granted that it's
> unlikely, but if I were in Gustavo's shoes, I
> wouldn't feel comfortable
> about trusting the contents of a submission by
> someone who couldn't fill the
> form out properly due to a possible lack of
> understanding of copyright.
>   I understand your frustration, but when you take
> into consideration the
> number of books Gustavo has actually approved this
> year, it's understandable
> if he accidentally kicks one back by accident every
> now and then.  I'm not
> sure, but I believe Marissa approved a handful of
> the 4900 books which have
> been added so far this year.  Even if she did, I'd
> suspect that Gustavo's
> approved at least 4700 of those 4900 books, if not
> 4850 of them.  With that
> many books being approved, it's bound to happen
> since he is always going to
> err on the side of caution since adding a book to
> the collection which has
> incorrect copyright information has the potential to
> be a more serious
> problem than frustrating a volunteer over getting
> their book kicked back by
> accident.
>   BTW, the staff is aware that it would be helpful
> for the system to notify
> a volunteer when one of their validations is kicked
> back or accepted.  As
> long as Bookshare has limited resources though,
> Engineering will have to
> postpone some upgrades which volunteers want in
> order to make improvements
> which will have a greater impact on members and
> volunteers.
>   Again, I understand your frustration.  I've had a
> book kicked back on me
> too, and from what Gustavo and I were able to
> determine, it was due to
> nothing more than his approving books when he should
> have been in bed
> instead.  My kickback didn't even happen to have a
> note.  It just looked
> like Gustavo clicked the wrong button because he was
> tired.
>   Gerald
>   -----Original Message-----
>   From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On
> Behalf Of tom hawkins
>   Sent: Thursday, December 01, 2005 9:55 PM
>   To: bksvol-discuss@xxxxxxxxxxxxx
>   Cc: Gustavo Galindo
>   Subject: [bksvol-discuss] venting my frustrations
>   Hi Everyone,
>   Well I' am totally frustrated with bookshare and
> the lack of simple
> communication procedures. I spent a great deal of
> time validating a book to
> make as near perfect as possible including using my
> wife's time which she
> treasures dearly. I went to the step one list to see
> if any of the Dale
> Brown books that I submitted nearly three months ago
>  were returned, only to
> find the book that I just validated back on the step
> one list and no
> communication from bookshare. When I checked the
> notes, the administrator
> apparently did not like the copyright.
>    Well a publisher  is clearly listed as the
> copyright holder. So now what
> does it take to fix the problem! If the
> administrator took a moment to open
> the book it clearly states that the copyright holder
> is the publishing
> company as listed. Is there some special miracle to
> be performed? I have
> decided not to list the problems that I encountered
> with the web site, as
> Iwell it seems that the designer was a mouse user
> and could see what they
> were doing.
>   Tom

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