This might put a jinx on my good luck, but what I do is put the first part of the filename only with no extension. The first time I get it back with the error message that my extension does not match the formatting I chose.. Then II hit the browse button. In Internet Explorer I get dialog boxes where you can tab. I choose my computer or desktop, namme the file, choose all fiiles, then choose open. The Bookshare system gives me the whole path, adding on the correct extension such as .txt or .rtf. Then I hit accept and it has been working every time. hth, Sue S.