Actually, the simplest solution might be if she copied the book onto a cd and sent it via the post office. The only problem is that Bookshare isn't set up to handle return validations in this manner. Once again, not having someone like a Marissa or Jesse around to handle these kinds of things on a 1 to 1 basis hurts Bookshare. We shouldn't be debating back and forth on this; someone in Palo Alto should be available to take charge and get the book where it ought to be, in Palo Alto awaiting administrative approval. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.