[bksvol-discuss] Re: to the power of three
- From: "siss52" <siss52@xxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Sat, 08 Nov 2008 12:13:17 -0600
Thanks, Mayrie. I didn't even notice that option.
Sue S.
----- Original Message -----
From: "Mayrie ReNae" <mayrierenae@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Saturday, November 08, 2008 12:01 PM
Subject: [bksvol-discuss] Re: to the power of three
Hi Everyone!
There's a new thing on the bookshare site that might help with
reporting these kinds of issues. On the "Book Information" page for each
book is a link that you can use to report quality issues with a book. All
of the things that Monica mentioned are fields that you can fill out on that
page. That might be simpler than writing e-mail for some. Just another
option.
Mayrie
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Monica Willyard
Sent: Saturday, November 08, 2008 9:51 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: to the power of three
Rebecca, Bob, Sue, and others, please send issues like these to
support@xxxxxxxxxxxxx . Why? Because they have a tracking system for bugs
that the engineering team uses to fix things. If you post to the list, your
issues won't be tracked. That's why they wrote to the list awhile back to
ask that people write to Bookshare directly about bugs in the publisher
quality process. So you will help Bookshare most by letting them know when
you are having trouble. Also, please be specific about the device or program
you're using to read the book. Sighted Bookshare staff may not think to
check out the title using assistive devices. For example, Carrie and Pavi
don't use or have Kurzweil, a Braille device, or Openbook. So it doesn't
really tell us much if they can open a file on their computer since they're
not using assistive technology. John and Rob have access to these devices
though, and they are the ones running the support address. See why it's so
important to talk to them? As far as I know, they are not on this list. So
if they get any info at all, it's second or third-hand. That's often bad
news for bug tracking.
Monica Willyard
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