Tracy That's how a community is built; through give and take sometimes on very happy things -- forthcoming babies -- and sometimes on things that frustrate us -- problems with the system, and the like. Just because someone is not always upbeat and glowing doesn't make them negative. In fact, that they care enough to post indicates their valuing of BookShare; if they didn't care, they'd walk away and not post. I want to know what I am not doing right; I want to improve; and I want Bookshare to do the same. That is concern and that should be viewed as positive and upbeat. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.