What operating system do you have on your computer? I plugged the scanner in and plugged in the USB and put the CD in the CD drive. Then the "installation wizard" started the installation process and then it stopped and said that the software isn't cleared with the Windows XP system or something like that. I continued anyway, but my computer is not recognizing the software. Maybe I need to restart the computer? I will try tomorrow morning! It's too late for me to think clearly. I thought I'd plug it in and it would be happy and I could start scanning. I wish I were better at understanding computers! Good night. It will be better in the morning I am sure. Devorah To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.