Why don't the volunteers who submitted the KES or other files that cannot be downloaded into other word processing formats download the books, reject them, and then resubmit them in RTF formats? This would solve the problem. That is what I once did for Sue. Jamie Yates <jamieyates@xxxxxxxxxxx> wrote: But Pratik, couldn't a person convert the file to rtf before submitting it to bookshare? Then Cindy (and myself) could download the files because then they wouldn't be KES files to begin with. Jamie in Michigan To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. Barbara