Hi, Valerie, my sympathy (for what it's worth [though what you want is a tech guru]). Sorry, Valerie as Chrissie might say in her pitiful voice: "Sorry, Miss Val, I don't know nothin' 'bout scanners and scannin' books, no way, no how!" I hope your scanner will co-operate with you and if not, Dr. Kim recommends you relax and do something to take your mind off of what you can't do at the moment. Take care Valerie and I'll talk to you tomorrow at blindcooltech.com chat room. Regards, Kim. -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Valerie Maples Sent: Friday, July 09, 2010 10:51 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] problems with OpticBook 3600 Has anyone ever had a problem with their Optic Book 3600 not scanning part of the page? I am working on an oversized book, but I believe I have been correctly positioning the pages. Unfortunately, what is at the part closest to me, is not fully scanning. I can't figure out why if the whole bed is selected it would be missing part of the scan. Of course this happens on a Friday night when I can't get any technical support and want to be able to scan some books. Isn't that the way it always happens? Any suggestions are greatly appreciated! Valerie To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5266 (20100709) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 5266 (20100709) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.