When it asks for user name, just type in your name. Skip by the password part and then go to enter. Do you have the software downloaded? I think unless you have it won't let you in. Cindy Lou To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.