Elizabeth You are very much on target. It is sort of fascinating, and somewhat ironic, that Janice is beating the bushes, so to speak, to reach the goal of 10,000 paying customers by going after the student market which, of course, could be a burgeoning market for BookShare. The reality is that many Bookshare books are of little use beyond the recreational reading market because of flaws. Sure, the Daisy books may have hidden tags giving theoretical page numbers; but without the actual numbers appearing somewhere, at least upon occasion, the reader has no way of verifying just how close to reality those digital tags are. A lot of BookShare's seemingly lack of interaction with the outside volunteer community is a result of Benetech's decision, likely based on sound financial grounds, not to replace Marissa. That volunteer co-ordinator was the one who handled much of that interaction on an ongoing basis. With that role abandoned, much of that pipeline evaporated. The other thing we need to remember, and that this is a reality check, is that Bookshare has multiple sources of book acquisition including collections contributed by institutions, inside volunteers, and us, the outside volunteers. We're that 3rd group; and just how significant our particular group happens to be in the grand scheme of things I cannot say. Hence, it is possible that the other sources of book acquisition and collection building are receiving greater attention and we do not know this from where we are sitting. But getting back to Elizabeth's point, I too am very frustrated. Mike To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.