Hi Monica, I wish I lived near you so I could bake you a cake!!! Your fix worked!!! I am so happy. Now I can validate again! I have noticed how you always try to help anyone who needs it, and if you do not know a solution, you find one. That is a very wonderful trait. Thanks also to Evan and Jackie. Yes, Jackie, I do use the relay, but it won't be necessary this time. I thank you for the offer though. Those boxes are tricky and you have to be persistent. Before your message Monica, I was trying to type all of it in one place, and of course it kept disappearing. Now I have the go-ahead from Microsoft telling me my document has been recovered. I am so very grateful to you!!!! <big smile> Best, Sue S. ----- Original Message ----- From: Monica Willyard To: bksvol-discuss@xxxxxxxxxxxxx Sent: Tuesday, September 04, 2007 1:51 PM Subject: [bksvol-discuss] Re: ot: microsoft word 2002 Sue, when you type in that 25-digit key, it lets you type five characters in each of five boxes. You can tab through each box to make sure it holds the characters of your product key. After you type the first five characters, it's supposed to automatically take you to the next box. If you have to alt tab away and look at the number, Jaws will land you in the first box again so that you have to tab to where you type the next set of numbers. Once you're done filling in the five boxes, you check the checkbox about the license and then choose the next button or whatever it says. Does that make sense? If not, please tell me and I'll find a better way to explain. Monica Willyard siss52 wrote: Hey Evan. You didn't miss a thing. See, what happened is when it was installed the first time a sighted person installed it for me and yes, she agreed with the license agreement. There is also a 25 character product key, and I have the numbers and letters combo, but it doesn't seem to want me to type all of it. <smile> I'm gonna try just checking that box anyway, even though I do not see the agreement, and see what happens. Microsoft is tricky. They are always trying to sell something, so I think they have this set up so you might have to call them. Just my opinion. <smile> Sue S. ----- Original Message ----- From: Evan Reese To: bksvol-discuss@xxxxxxxxxxxxx Sent: Tuesday, September 04, 2007 12:39 PM Subject: [bksvol-discuss] Re: ot: microsoft word 2002 Hey, Sue, have you read the agreement before? Or - since you've used the program before, I presume you agree to it. What if you just check the check box and see what happens? Did you try that? Sorry if I missed something. Evan ----- Original Message ----- From: siss52 To: bksvol-discuss@xxxxxxxxxxxxx Sent: Tuesday, September 04, 2007 9:56 AM Subject: [bksvol-discuss] Re: ot: microsoft word 2002 Hi Monica, No, I do not yet have a solution. There is a checkbox. The problem is that there is no license agreement. I imagine the person who set up my computer signed me up online, and when I uninstalled and then reinstalled that made it like a new installation. I have e-mailed a couple of local people and will make a phone call too. Thanks for asking about it. Until I get it fixed I won't be able to validate, because that is all I have with which to validate RTF files. Sue S. ----- Original Message ----- From: Monica Willyard To: bksvol-discuss@xxxxxxxxxxxxx Sent: Tuesday, September 04, 2007 11:34 AM Subject: [bksvol-discuss] Re: ot: microsoft word 2002 Hi, Sue. Were you able to find a solution for this problem? I haven't seen a situation like this one but wonder if there is a checkbox that has to be checked for you to accept the license agreement. Sometimes using your Jaws cursor and looking toward the bottom of the screen can help you find a box to check. I'm not an expert on Office installation, so this is just a guess on my part. Monica Willyard siss52 wrote: I had to uninstall MS Word 2002 and reinstall it. I have Windows XP and Jaws 7.0. Ok, after the reinstall, it tells me I will have to accept the end user license agreement before using the product. I do noot have this agreement on my computer. Does anyone know a link where I can get it and sign it online? Or is it perhaps buried in Office 2002 somewhere? In the meantime I cannot use good ol' Word!!! Thanks for any help. Sue S.