Friends, I hope this never happens to you but apparently a worm went nibbling on my Windows XP operating system which was suspected but not confirmed untill this week when it ate my Print Spool Server - literally half of it was gone altogether and the rest was not what it should be. It took a friendly volunteer sending me information and instructions which were excellent and saved the Dell tech who finally worked on the problem from having to repeat all of them once he learned what I had done. It should have worked but the correct information was not there nor was it in my computer and the worm ate enough, causing so much damage that the only way to get rid of it was to empty my hard drive and put in all new programs - basically the programs that Windows XP had and some of what Dell had put in it but not all of the programs originally installed nor any of the programs I bought or installed later. All of my Outlook Express files and folders, including my address book, were gone. All of the emails I had saved were gone. You need not worry about mail I send as McAfee is scanning it for viruses. Since I lost all of your addresses - both the bksvols-discuss@xxxxxxxxxxxxx and the other ones many ofyou so kindly shared with me so I could contact you on non-shareable subjects and/or ones not necessarily relevant to Bookshare. If you are still willing to share these address but don't have time to write more now, please send me just an email with the return addresses in the from and, if needed, the subject line and that will be enough unless you want to and have time to write more. I know how busy we all are. My thanks for your understanding, Amy