Excuse me for honinng in, but I get extremely perturbed when I call tech support for Gateway and they ALWAYS ask if the computer is plugged in!!! <smile>> Sue S. ----- Original Message ----- From: "Kellie Hartmann" <kellhart@xxxxxxxxxx> To: <bksvol-discuss@xxxxxxxxxxxxx> Sent: Thursday, January 06, 2005 1:26 PM Subject: [bksvol-discuss] Re: kurzweil's online search Guido, I changed that setting as you suggested yesterday. I've even closed and reopened Kurzweil. Oh well, I'm getting a new computer soon; maybe it will work on there. I'll be sure to apply the strategies that fake alternative software management guide of yours. I'm assuming there's a chapter discussing the most effective ways to beat some sense into the computer--is it best to smack the sides or the top? <lol> I don't think I'll pester tech support over this issue. Kellie