Gerald, I downloaded King of Torts by John Grisham. It opened in Kurzweil just fine but Internet Explorer would not load the XML file. I downloaded the book using K1000 and allowed it to do the unpack, which it opened correctly. To read the XML file in Internet Explorer I unpacked the book using the BookShare utility. I know I'm not Tom but definitely getting the same error message. With the step 2 problem and the submission problem mentioned on the general list I'd say this is on the web servers end.... Best, Jake ----- Original Message ----- From: Gerald Hovas To: bksvol-discuss@xxxxxxxxxxxxx Sent: Wednesday, November 30, 2005 11:33 PM Subject: [bksvol-discuss] Re: currupt file?? Not sure what's happening, and I'd need more info to make an educated guess. How did you download the book, directly from the website, or did you try to go through something like K-1000? Are you using the unpack tool to extract the files, then reading the HTML file, or are you trying to read it using something like K-1000? If you're reading the HTML which is unpacked using the unpack tool, then what are you using to read that file, Internet Explorer? Without this type of info, it's hard to say, but if I took a wild guess, I'd say you are looking at some of the HTML or XML language from the beginning of the file which happens to contain a message about an issue with page numbering. If that's what it is, then the error probably isn't with the file or Bookshare, but the software you're suing to read the file. BTW, I just redownloaded the book, and my new copy is fine. I'd be glad to help you troubleshoot your problem, but I'll need more info including the following: the name of your operating system and its version number the names of any accessibility software and the versions you are running (i.e. JAWS, Magic, etc.) the name of the software which you are using to read the file and its version number which file you are attempting to read BKS, XML, HTML what software you used to unpack the book if applicable Gerald -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of tom hawkins Sent: Wednesday, November 30, 2005 10:57 PM To: bksvol-discuss@xxxxxxxxxxxxx Cc: Admin Bookshare.org Subject: [bksvol-discuss] currupt file?? Hi Gerald, I went in and tried to down load arrows of the queen and got the following. Can you interpertt this? This has not happened with any other file.Tom nd settings\hawkins\desktop\books\arrows_of_the_queen_copyright_d_1987_contents_f1.xml: End tag 'paThis' does not match the start tag 'pagenum'. At 127:44 <pagenum id="page_000001" page='normal'>1</paThis material was downloaded by Thomas Hawkins (tjhawk1@xxxxxxxxx ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.10/189 - Release Date: 11/30/2005