Elizabeth Anytime a service relies heavily on volunteers, the quality of output will be somewhat inconsistent. Add to the pot that these volunteers prepare materials on their own, often for themselves, brings about complications. Add to this that customers use all sorts of ways to read the end product brings yet more complications. Add to this that BookShare itself often destroys carefully prepared materials by its automated processing. Add to this that BookShare engineers actually believe that page numbering is the only issue. Add to this that Bookshare engineers still don't get it that their books are read on all sorts of devices and with all sorts of software, not just daisy players and Braille devices. Until subscribers are able to get their hands in some way on books that are not arbitrarily massaged by mindless tools who have no idea what happens to be important in a given book, we're playing with half a deck as both submitters and validators. Braille device readers may want one thing; those Daisy player listeners another; someone using K1000 or Open Book yet another; et al. Given everything, it is absolutely amazing that the quality of the collection is as good as it is. BookShare users, given the nature of the service, have to realize that inconsistencies are a way of life. The biggest improvement would be to give BookShare users the option of reading books as validated and/or submitted as those are the only 2 parties that can potentially make judgments about the presentation; an automated tool following preprogrammed algorithms just cannot in all instances, and giving customers the ability to see a raw file would allow them the ability to uncover what might be missing.